Terms and conditions

Terms and Conditions for Silvergear

1. General Information

These terms govern your use of the Silvergear website and any product purchases.
Silvergear may update these terms periodically. We will always post the latest version on our website.

2. Account Registration

To place an order, you must create an account with accurate and current information.

3. Orders and Payment

By placing an order, you agree to pay the listed price for the items.
Silvergear accepts payments through Stripe, Google Pay, and Apple Pay. You confirm that you have authorization to use the chosen payment method.

4. Product Availability

Silvergear strives to maintain product availability, but some items may be out of stock. We will notify you if any items are unavailable and offer alternatives or a refund.

5. Shipping and Delivery

We will ship your order to the address you provide at checkout. Delivery times vary based on your location and shipping method. We will communicate any delays.

6. Returns and Refunds

For information on returning products and requesting refunds, refer to Silvergear’s Return and Refund Policy.

7. Intellectual Property

All content on the Silvergear website, including images, text, and logos, is protected by copyright. You may not use any content without written permission.

8. Limitation of Liability

Silvergear will not be liable for any indirect or consequential damages arising from the use of our website or products. Our total liability is limited to the amount you paid for your purchase.

9. Privacy Policy

Silvergear is committed to protecting your privacy. Review our Privacy Policy to understand how we collect and use your personal information.

Return and Refund Policy

1. Return Terms

You may return items within 30 days of receiving your order. Initiate the return process within this period.

2. Condition of Returns

Returned items must be unused, unworn, and in the same condition as when you received them, with all original packaging, labels, and tags intact.

3. Reasons for Return

Damaged or Defective Products: We will provide a full refund and cover return shipping.
Incorrect Item: You may return items for exchange at no additional cost.
Change of Mind: You may return items at your expense for return shipping.

4. Return Process

To initiate a return, contact Silvergear’s customer service at [email protected] or call 0402 480 387 within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will guide you through the process and provide return instructions.

5. Refund Process

After we receive and inspect your returned items, we will process refunds within 5-7 business days to the original payment method. If you paid by credit card, allow 3-5 business days for the refund to appear on your statement.