Refund and Returns Policy

Overview

We always want you to be happy with your purchase! But in the rare case you’re not satisfied with your purchase, you may return your purchase for a full refund or exchange within 30 days of the purchase date.

The item must be in its original condition, unworn, unwashed, and with all original tags attached.

Sale items may be excluded from returns, or may have a limited return period.

Several types of goods are .

Additional non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

• Misuse:

  If you misused the product in a way that caused the problem, we’re will not provide a refund, repair, or replacement. 

   

   

   

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to 28-32 gap road Sunbury VIC.

Shipping returns

To return your product, you should mail your product to 28-32 gap road Sunbury VIC.

For reimbursement of shipping cost if-

The goods purchased has a MAJOR failure, or if the goods or services are not up to standard. THIS IS PROTECTED UNDER THE AUSTRALIAN CONCUMER LAW

MAJOR FAILURES-

Major Failures: If a product has a major failure, meaning it’s unsafe, significantly different from what was promised, or can’t be used for its intended purpose and can’t be fixed within a reasonable time, the consumer can request a refund, repair, or replacement, and the business must reimburse them for any reasonable return costs

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CHANGE OF MIND-

We Get You, items returned due to change of mind must be unworn, undamaged, and in their original packaging with tags attached.

Need help?

Contact us at [email protected] for questions or inquiries related to refunds and returns.